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ABOUT WIN: PEOPLE
People
WIN Home Inspection Franchisee Group Photo from the 2005 Annual WIN Conference,
Coral Springs, FL
Meet the WIN Support Team
Thomas Knapp
Chairman
Thomas Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was named Chairman in 2004. He served as President and Director of Franchise Training for WIN from 1993 to 2003. Tom holds several certifications and licenses: (i) Certified Safety Supervisor, Occupational Safety Health Administration, (ii) Certified Asbestos and Hazardous Waste Supervisor and (iii) Certified Environmental Operator. Tom has more than 20 years combined experience in residential and commercial construction and real estate. He holds a Bachelor of Science degree in Engineering from Western Washington University.
Dianne Knapp
Chief Executive Officer
Dianne Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was Chairman of the Board from 1999 to 2003. Since 1993 she has served as Chief Executive Officer of WIN Home Inspection. Dianne has more than 25 years of combined experience in residential and commercial construction, real estate sales, and real estate development.
Steve Wadlington
President
Steve Wadlington became President of WIN Home Inspection in October 2007. From 2005 to 2007 he served as Vice President of Sales for American Home Shield, America’s largest home warranty company where he led growth +25% vs. industry performance. As Chief Operating Officer of AmeriSpec from 1997 to 2005 Steve led North America’s largest home inspection company through continuous growth and founded the American Home Inspection Association (AHIA), a national trade association aligning key competitors, including WIN Home Inspection. His 28 years of professional experience includes positions of increasing responsibilities in Sales, Marketing and Executive leadership with ServiceMaster, Pepsico, and Procter & Gamble. Steve holds a Bachelor of Science degree from Southeast Missouri State University and completed the ServiceMaster Graduate Program. His passion in life is to “discover and develop people and opportunities.”
Arnie Williams
Vice President, Franchise Services
Arnie Williams joined WIN Home Inspection in 1996 as Director of Franchise Services. He worked in management with True Value Home Centers from 1973 to 1978 and held other management and sales positions in the retail jewelry and grocery business from 1978 to 1991. From 1991 to 1994 he was employed in sales management with Mercedes Benz and as a general manager with Ethan Allen from 1994 to 1996. All of these positions were in the Seattle, WA area. Arnie is a graduate of Carroll College with a Bachelor of Arts degree in Economics and a minor in Business Administration.
Arnie oversees all aspects of franchise services, including marketing and technical support for our franchise locations nationwide.
Tracy Adams
Vice President, Brand Management
Tracy Adams joined WIN Home Inspection in July 2003, after serving three years as an outside marketing consultant for the company. From 1997 to 1999, she was a Regional Sales Manager with Jockey International, Inc., selling various product lines and implementing the company's promotional objectives in department stores. From 1994 to 1997 she was the Marketing Manager of WIN where she developed and implemented the organization's overall marketing program. Prior to this, she had 8 years combined experience in sales management, real estate sales and marketing. Tracy graduated from Washington State University with a Bachelor of Arts degree in Marketing.
Tracy oversees corporate brand building and strategic development of all marketing initiatives designed to drive long-term industry positioning of WIN to further the growth of the organization.
Patrick Knight
Franchise Services Manager
Before joining WIN Home Inspection's corporate offices in August 2002, Pat Knight owned a very successful WIN home inspection franchise in Bellevue, WA. He holds a Bachelor of Arts degree in Education from Washington State University and has more than 15 years of teaching and training experience.
At WIN, Pat's primary role is to oversee the technical aspects of the franchise training program, as well as the field support program which provides on-site assistance and guidance to WIN franchise owners. Additionally, Pat provides operations support for improvement and training to franchise owners and assists with policy and procedure development for the franchise system.
John Ovesen
Franchise Services Manager
John Ovesen is Franchise Services Manager for Sales and Marketing at WIN Home Inspection. In addition to conducting Sales and Marketing training to help new Strategic Partners master selling skills; he is also responsible for ongoing S-P coaching and the sales and marketing curriculum. Before coming to WIN, John gained experience running a business as General Manager of the Seattle plant for The Ligature, a printing company based in Los Angeles. John also worked for 8 years in the training and development industry selling corporate training products to Fortune 1000 companies, as well as local, state and federal governments. John developed his public speaking and communication abilities by working for over 10 years in the travel industry as a tour director leading motor coach tours across the US and Canada.
Gary Greenberg
Technology Support Manager
Gary Greenberg joined WIN Home Inspection as the Information Technology Support Manager in April 2003. He has an Associates of Science degree in Computer Programming, and attended the University of Arizona where he majored in Computer Science. He also holds certifications from Novell Networking and Microsoft Operating Systems and Networking. Prior to joining WIN, Gary was Technology Support Manager for the Washington Office of NetManage Inc., an enterprise information systems software company based in Cupertino, CA.
Gary's primary role is to oversee the computer technology aspects of the franchise training program, as well as the franchisee technology support program which provides computer and WIN software support and assistance to WIN franchise owners.
Thomas Holloran
Area Developer, Franchise Development – Southwest Region
Thomas Holloran joined WIN Home Inspection in December 2003 as Area Developer, Franchise Development – Southwest Region. Tom has been a WIN franchise owner in Phoenix, Arizona since 1996, and has been recognized by WIN many times with awards for outstanding accomplishments, most recently with the WIN Career Achievement Award. Tom brings with him experience in sales, customer service and relationship building.
Tom works with new franchise prospects in the southwest U.S, with an area covering southern California, Arizona and New Mexico, and takes prospects through the franchise qualification process so they can make an informed business decision.
Marcus Salim
Franchise Development Consultant
Marcus Salim has represented WIN Home Inspection since May 2003 as an independent franchise broker. From March 2002 to May 2003, he was Director of National Franchising for Recruit, Inc., a franchisor of sports agents in Bakersfield, California. From December 1999 to March 2002, he was Director of National Sales for Government Computer Sales, Inc. in Issaquah, WA. From February 1998 to March 1999, Mr. Salim was Director of National Sales for MicroStandard Distributors in Redmond, WA.
Marcus works with prospective franchisees taking prospects through the franchise qualification process so they can make an informed business decision.
Dawn Perry
Franchise Administration Manager
Dawn Perry joined WIN Home Inspection in October 2006 as the Franchise Administration Manager. Prior to joining WIN, she was employed at Alpine Mortgage Services in Seattle for over 10 years, where she held several administrative positions of increasing responsibility. Dawn brings relevant skills and experience in the real estate and mortgage industries, and is well-acquainted with developing and managing detailed processes. Dawn graduated Magna Cum Laude from Seattle University with B.A. in English Literature and Communications.
Dawn is responsible for all administrative aspects of both Franchise Development and Franchise Services. She works with the sales team and prospective franchisees from recruiting through training, overseeing the Franchise Agreement process. She works with prospective and existing franchisees in developing franchise territories and oversees the renewal and transfer processes. Dawn is also responsible for keeping up-to-date records and for ensuring our compliance with state registration and FTC laws.
Sue Dybbro
Accounting/Human Resources Specialist
Sue joined WIN Home Inspection in January 2000 on a part-time basis, and saw her role expand to a full-time position to manage WIN's accounting and human resources needs with the company's continued growth. Sue has over 30 years of experience in accounting, payroll, and human resources. She also owns her own accounting business. She is a graduate of Griffin College in Seattle, Washington, with an Associates of Arts degree in Accounting.
Sue is responsible for accounting activities such as processing Accounts Payable and Receivable, financial and royalty reporting, and royalty and finance debits for the WIN system. She also coordinates all human resources needs within WIN's corporate office.
CARRIE ADAMS
Administrative Assistant
Carrie Adams joined WIN in March 2007as Administrative and Marketing Assistant. Carrie holds a Master of Arts in English from Eastern Michigan University, and a Bachelors of Arts degree in English from Alma College in Michigan.
Carrie's role at WIN is to welcome visitors; direct all incoming calls from franchisees and consumers; process, pack and ship WIN product orders; and assist in office administration tasks for the various WIN departments.
