Meet the Network
WIN Home Inspection Franchisee group photo from the Annual WIN Business Conference in Coral Springs, FL
Meet the WIN Support Team
Thomas Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was named Chairman in 2004. He served as President and Director of Franchise Training for WIN from 1993 to 2003. Tom holds several certifications and licenses: (i) Certified Safety Supervisor, Occupational Safety Health Administration, (ii) Certified Asbestos and Hazardous Waste Supervisor and (iii) Certified Environmental Operator. Tom has more than 20 years combined experience in residential and commercial construction and real estate. He holds a Bachelor of Science degree in Engineering from Western Washington University.
Chief Executive Officer
Dianne Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was Chairman of the Board from 1999 to 2003. Since 1993 she has served as Chief Executive Officer of WIN Home Inspection. Dianne has more than 25 years of combined experience in residential and commercial construction, real estate sales, and real estate development.
Steve Wadlington became President of WIN Home Inspection in October 2007. From 2005 to 2007 he served as Vice President of Sales for American Home Shield, America’s largest home warranty company where he led growth +25% vs. industry performance. As Chief Operating Officer of AmeriSpec from 1997 to 2005 Steve led North America’s largest home inspection company through continuous growth and founded the American Home Inspection Association (AHIA), a national trade association aligning key competitors, including WIN Home Inspection. His 28 years of professional experience includes positions of increasing responsibilities in Sales, Marketing and Executive leadership with ServiceMaster, Pepsico, and Procter & Gamble. Steve holds a Bachelor of Science degree from Southeast Missouri State University and completed the ServiceMaster Graduate Program. His passion in life is to “discover and develop people and opportunities.”
Director of Marketing
Jimmy Rocchetta joined WIN Home Inspection as Marketing Director in May 2011. Mr. Rocchetta was Director for Verita Marketing in Cincinnati, Ohio from March 2009 to April 2011and Vice President of Brand & Marketing for SFS Inc. in Montgomery, Ohio from October 2009 to February 2011. From August 2002 to February 2009, Mr. Rocchetta s Vice President of Marketing and CRM for Handyman Connection in Blue Ash, Ohio.
Jimmy’s background and training in the fields of both direct traditional, and internet-based marketing platforms positions him well to deliver comprehensive strategies and tactics to small business owners interested in generating reason to believe and reason to buy their respective branded services.
Keith A. Mathias
Director of Strategic Market Development
Keith A. Mathias joined WIN Home Inspection in April 2011 as Director of Strategic Market Development. He is responsible for Strategic-Partner business development in selected metropolitan markets across the United States. Keith has owned and operated several franchise businesses as well as starting, operating and selling several independent businesses. He started, operated and sold two ServiceMaster franchises in Minnesota, held franchise development and operating positions with ServiceMaster Consumer Services with the last position being Vice-President of New Business Development. Prior to joining WIN, Keith served as President of Mid-South Stone Masons, Inc. a southeast regional masonry contracting company and President of Advantage Stone & Hardscapes, Inc. a regional wholesale stone, masonry and hardscape material supply company in Memphis, TN. Keith graduated from the University of Minnesota in 1978 with an Agri-Business degree. He lives with his wife Leigh in LaGrange, TN and enjoys the country life, where they have registered quarter horses, two Jack Russell’s and way to much garden to take care of on the weekends.
Keith enjoys the challenge of developing new businesses and growing existing ones, and says “My advice is ‘Run with a Purpose’ and ‘Life is a lot simpler if you plow around the stump.’”
Alissa Ramsay brings her franchise development, operations and marketing experience to WIN Home Inspection's Corporate Office as the newly appointed Marketing Manager. Ramsay earned her Franchise Management Certificate from Georgetown University and is currently working on her CFE, to be completed June 2012. As the marketing manager, Ramsay will manage the marketing for the franchise brand, the program WIN for America that honors military service members, and over 160+ strategic-partners across 28 states.
Prior to joining WIN, Ramsay successfully owned and operated her own small business and saw firsthand the power of franchising. She moved on to manage license agreements with Major League Baseball Properties, Inc. to reproduce oversized baseball stadium murals at Tara Graphics. Most recently, Ramsay was the Director of Franchise Development for Appleton Learning, where she helped shape the first franchise model, provided field support and led franchisee training. Ramsay most looks forward to cultivating the brand and building the franchise base, a role she describes as “providing the American Dream.”
Director of Franchise Development
Tom rejoined WIN Home Inspection in June as Director of Franchise Development. Tom has more than 30 years of business and Franchise experience, and began his more than 15 years in franchising with Schlotzsky’s Deli, a national chain of quick service restaurants in Austin, Texas in 1992. His duties included national supply chain management, field operations, real estate site selection construction and new store opening. Tom was also an Area Developer within the developing multiple restaurants in Southeastern Wisconsin, including ownership of his own franchised restaurant operation.
In 2001 Tom became Vice President of Franchise Development for a rapidly growing home inspection franchise called World Inspection Network in Seattle, Washington, guiding them to record franchise sales. Tom was recruited by Commercial Property Maintenance, a services company in Everett, Washington in 2003, and served as President of the company. He was responsible for all aspects of company operations that included 50 employees in three divisions, with sales of $2MM. Tom positioned the company for the sale of two divisions prior to his departure and rolled the third into a sister company in 2005. Upon his departure from the commercial services industry in 2005, Tom returned to the franchise world as an independent consultant up until the time he joined CMIT as Vice President of Operations and Franchise Development in March of 2009
Franchise Services Manager
Before joining WIN Home Inspection's corporate offices in August 2002, Pat Knight owned a very successful WIN home inspection franchise in Bellevue, WA. He holds a Bachelor of Arts degree in Education from Washington State University and has more than 15 years of teaching and training experience.
At WIN, Pat's primary role is to oversee the technical aspects of the franchise training program, as well as the field support program which provides on-site assistance and guidance to WIN franchise owners. Additionally, Pat provides operations support for improvement and training to franchise owners and assists with policy and procedure development for the franchise system.
Technology Support Manager
Gary Greenberg joined WIN Home Inspection as the Information Technology Support Manager in April 2003. He has an Associates of Science degree in Computer Programming, and attended the University of Arizona where he majored in Computer Science. He also holds certifications from Novell Networking and Microsoft Operating Systems and Networking. Prior to joining WIN, Gary was Technology Support Manager for the Washington Office of NetManage Inc, an enterprise information systems software company based in Cupertino, CA.
Gary's primary role is to oversee the computer technology aspects of the franchise training program, as well as the franchisee technology support program which provides computer and WIN software support and assistance to WIN franchise owners.
Accounting & Office Manager/HR
Sue joined WIN Home Inspection in January 2000 on a part-time basis, and saw her role expand to a full-time position to manage WIN's accounting and human resources needs with the company's continued growth.
Sue has over 30 years of experience in accounting, payroll, and human resources. She also owns her own accounting business. She is a graduate of Griffin College in Seattle, Washington, with an Associates of Arts degree in Accounting. Sue is responsible for accounting activities such as processing Accounts Payable and Receivable, financial and royalty reporting, and royalty and finance debits for the WIN system. She also coordinates all human resources needs within WIN's corporate office.
Franchise Administration Manager
Theresa comes to WIN with 25+ years of experience in administration. She holds a Bachelor’s degree from the University of Northern Iowa. Prior to arriving at WIN, Theresa worked at Crawford, Wilson & Ryan, LLC from 2001-2011 as their Finance Manager/IT Administrator. Theresa Sims joined the WIN organization as our Administrative Assistant in June 2011 and was promoted to Franchise Administration Manager in August 2012.
Theresa works with the Franchise Development team in regards to recruiting potential candidates, developing franchise territories, and overseeing the Franchise Agreement process for new and existing Strategic-Partners. Working with the Franchise Services team, Theresa’s role is to on-board and train the new Strategic-Partner, along with ensuring WIN’s compliance with state registration and Federal Trade Commission laws.